Summary of Qualifications

• A passionate, creative and results driven IT and Telecom professional with extensive experience in the engineering, implementation, management and support of communication and information systems.

• Over sixteen years of deep VoIP experience.

  • Comprehensive understanding of VoIP protocols (SIP, RTP)
  • Full stack knowledge of network transport, NAT traversal (ICE/STUN/TURN/ALGs) and debugging of SIP signalling and RTP media and codecs.

  • Experienced with deployment, configuration and interoperability quirks of a variety of devices:

    • Experienced with session border controller (SBCs) and PSTN gateways
    • Skilled with provisioning and deployment of end-user devices handsets, softphones and ATAs (Grandstream, Polycom, Cisco/Linksys, etc)
    • Asterisk user and administrator since 2005.

• Twenty years of professional system and network administration experience.

  • Extensive knowledge of multiple operating system platforms including Windows Server, Mac OS X, and the Open Source UNIX derivatives (Linux and the BSDs).

  • Linux user and enthusiast since 1998 (Redhat, Debian and Gentoo based)

  • FreeBSD has been my server OS of choice, since 2002. I have become one with the daemon.

  • Bottom-up understanding of networking technologies and protocols spanning the entire OSI model.

    • IPv6 enthusiast and subject matter expert since 2007

    • Proficient in dynamic routing protocols (BGP, OSPF)

    • Comfortable with design and implementation of Cisco and Juniper based routing, firewalling and switching.

• Eight years of experience in unlicensed wireless communications from a wide variety of vendors including Motorola Canopy, Orthogon Systems, Alvarion, Colubris and BelAir Networks.

• Over twenty years of experience in web development. Experience dates back to '96 with early HTML standards and evolved with the growth of the web to the state of the art.

  • Complete mastery of the latest standards including XHTML, XML, HTML 5, CSS, JavaScript frameworks and the DOM.

  • Excellent attention to detail in the craft combined with "no compromises" approach enables the creation of complete projects which are optimized for file size, standards compliance, and accessibility while still remaining rich, dynamic and visually appealing.

  • Powerful integration skills to take an organization's web presence beyond the realm of the on-line billboard equivalent and into the world of on-line applications that tie into existing applications, relational databases and CRM systems.

Professional Experience

• CircleCI

  Edmonton, AB (remote)

  DevOps Customer Engineer - January 2023 to January 2024

  • Responsible for working closely with customers to understand their needs and help them utilize CircleCI's platform to improve their software development and deployment processes.

    This includes providing technical guidance, troubleshooting issues, configuration reviews and working with the product team to pass forward feedback and feature requests.

    Through my experience and expertise, I am able to help customers drive efficiency and scalability in their DevOps practices, ultimately leading to faster delivery of high-quality software.

• Distributel Communications Limited

  Edmonton, AB

  Solutions and Systems Architect - 2010 to Dec 2022

  • Integrated Open Source and custom developed components into a cohesive, certified solution for delivering the Canadian PSTN to Microsoft Teams Direct Routing

    • This was the first certified Teams Direct Routing solution in Canada.
    • The ThinkTel solution was amongst the first to be certified globally, simultaneously with Audiocodes and Ribbons commercial SBC solutions.
    • Think 365 SBC listing on list of Microsoft Certified SBC Vendors

  • Scaled our internal SBC implmentations from monolithic blade servers up to multiple VMs and orchestrated containers.

    • Streamlined roll-out of dedicated, purpose built and geo-redundant SBCs by developing and orchestrating the rollout of Docker container images.

  • Developed an "shim" SBC to front-end multiple legacy PBXs and streamline migration of thousands of individual phone lines to the Metaswitch platform

    • The custom solution dynamically routed clients on a line by line basis the the appropriate backoffice system.
    • Being the front-end for SIP and HTTPS request protected the legacy systems end of life platforms from successful exploitation of security vulnerabilities

  • Rearchitected and rebuilt an entire live IPTV service

    • Developed custom live TV transcoding and HLS packaging solution using custom built FFmpeg based Docker images.
    • Hand-coded web based monitoring solution for live channel delivery.
    • Rebuilt HTTP caching layer for live content delivery.
    • Replaced end of life middleware and DRM platforms.
    • Designed and deployed Qumulo storage and Broadpeak solution for cloud based nDVR offering.
    • Migrated from SRDU content acquisition to TRDU.

  • Assist enterprise customers in the planning and deployment of highly available, carrier grade VoIP

    • Analyze SIP call flows to debug SIP signaling issues

    • Serving as the bridge between IT and telecom professionals within the client's organization, between sales and engineering staff within ThinkTel. Ensuring all involved remain on the same page towards successful UC deployments.

    • Responsible for provisioning of IPSEC VPNs between ThinkTel's network and the customer premise for enhanced security and/or NAT traversal.

  • Provide pre-sales support and technical guidance to ThinkTel account managers.

  • Coordinate with SIP based hardware and software vendors to certify mutual interoperability.

• Generic dot Business Ltd.

  Edmonton, AB

  November 2016 to Present

  • Obtained my own ASN and IPv6 prefix, bypassing apathetic incumbent Canadian ISPs content with the status quo of legacy protocols.

• 5 Star Promotional Advertising

  Edmonton, AB

  Contract IT Professional - April 2009 to Present

  Accomplishments

  • Completed greenfield deployment of Microsoft SBS 2003 R2

  • Deployed & maintain a Gentoo Linux server to host an Asterisk PBX and a SpamAssassin front-end MTA for their Exchange server.

  • Performed routine remote and on-site maintenance, patching security vulnerabilities, monitoring, etc.

  • Completed migration to Windows Server 2012 R2 Essentials and Office 365 Small Business Premium.

• Tera-Byte Dot Com Inc.

  Edmonton, AB

  Software Developer / System Administrator - April 2008 to November 2010

  Accomplishments

  • Developed scripts to automate regularly recurring tasks, abstracting them down to push button simplicity. Particularly in relation to provisioning and disabling of clients across a variety of equipment involved in WISP networks.

  • Performed routine maintenance, patching security vulnerabilities, monitoring and otherwise ensuring the successful operation of dedicated client servers, particularly those running Gentoo Linux or involving the qmail daemon.

  • Responsible for the migration of client mail and related services, customer databases, and financial transaction history during several network acquisitions.

  • Quickly became the "go to guy" for escalation of all matters of internal technology as well as higher tier customer support.

• Triton Networking Solutions Ltd.

  Edmonton, AB

  Chief Technology Officer - July 2002 to April 2008

  Accomplishments

  • Single handedly maintained, monitored and administered the AirSurfer WISP network for over eight hundred fixed-wireless broadband locations. Duties included implementation and maintenance of all key network services (DHCP, DNS, mail, caching web proxy, etc).

    • Implemented a CVS version controlled qmail source code repository to integrate the stock qmail sources with a wide variety of self written and community developed patches. This highly customized qmail MTA source tree allowed AirSurfer to provide feature competitive mail hosting to over 1,500 users distributed across over 50 internet domains.

    • Developed a client information tracking system utilizing a MySQL back-end and custom mod-perl front-end. The system encompassed real time tracking of billing, e-mail accounts, static IP addresses, bandwidth usage, trouble tickets, on-site scheduling, etc.

    • Deployed Nagios (an Open Source host, service and network monitoring program) and Cricket (a system for monitoring trends in time-series data). Information from these systems enabled speedy response and resolution to network performance and stability issues.

    • Authored content for AirSurfer's web site. Including technical documentation, marketing materials, and news.

  • Replaced the office's legacy Centrex phone system with an Asterisk PBX and SIP VoIP handsets thereby improving flexibility and eliminating costly third-party maintenance.

  • Designed and deployed a DOCSIS network for providing in-dorm high speed Internet access to over 2,800 users via the client facility's existing cable TV infrastructure.

  • Created a distributed OpenLDAP directory to streamline and consolidate the administration and storage of user login credentials, Samba domains, host information, DHCP configuration, etc.

  • Developed a HotSpot Internet service platform capable of automating security, registration and credit card billing of roaming Internet users.

  • Deployed an IPSEC VPN to seamlessly integrate our head office network with the AirSurfer WISP network, greatly simplifying management of the system as a whole.

  • Designed and deployed a network for The Explorer Hotel, in Yellowknife, NT. Consisting of a large scale Colubris WiFi network and isolated corporate Ethernet network.

• OA Group Inc.

  Edmonton, AB

  Retail Sales - January 2001 to July 2002

  Accomplishments

  • Sold an average of $100,000 worth of computer systems, hardware, and application software, monthly.

  • Designed desktop computer systems specific to the needs of the interested clients.

References

• References available upon request.